Returns policy
Thank you for shopping at PBI PHOTO. If you are not entirely satisfied with your purchase, we are here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your item, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment within a certain number of days.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Refundable Items
Items that have been physically damaged are not refundable.
Contact Us
If you have any questions on how to return your item, contact us at infopbi@pbi-photo.com or call us at 786-991-9654.